Maintenance and support
Updates, security, monitoring and project growth
Website development
Stores, corporate websites, B2B, MVPs
Mobile apps
iOS and Android, backend, publishing to the App Store and Google Play
Bots and AI
Telegram bots, Mini Apps, AI assistants
Website security
Audits, DDoS protection, hacked website recovery
Web scraping
Data collection, processing, API and upload to your systems
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Bots and AISupport for WordPress websites and WooCommerce stores: core, theme and plugin updates tested on a staging copy, backups, website and domain monitoring, work to improve security and speed, technical SEO, bug fixes and custom development.
What WordPress support includes
01
WordPress and its plugins receive regular updates that fix bugs and close vulnerabilities. Without updates, these vulnerabilities stay open, and if you update without testing, plugins can conflict with each other and with the theme. As part of WordPress maintenance services, we update the website after testing on a staging copy, carry out work to improve its security and speed and extend it with the new features you need.
02
WordPress support makes sense if:
If the website is built with a heavy page builder and uses many plugins, support alone will not make it fast. In this case, we will show you the numbers: which option makes more sense, optimizing the current website or rebuilding it without the heavy page builder.
Discuss a task03
WordPress website maintenance covers scheduled maintenance according to the maintenance schedule and the tasks you set.
We install updates on a staging copy of the website first and move them to the live website after testing. We carry over changes made directly in the theme so that updates do not overwrite them. We replace plugins that their authors no longer update with supported ones.
We regularly scan the website for malicious code and carry out work that improves its security.
We back up the website regularly and store the copies separately from the server, and before each update we also save a fresh copy. We monitor website availability and the domain registration expiry date.
We find and fix errors that make it harder for search engines to index the website, for example duplicate pages or incorrect redirects.
04
As part of support, a WordPress developer fixes bugs, adds pages, sections and new features and connects external services to the website. We build new sections so that your employees can edit them without a developer. We estimate each change in hours before work begins.
We update WooCommerce and its extensions: on a staging copy of the store first, then on the live website. We support store integrations with external services and extend the store with the new features you need. A failure in a store can affect profit, so only tested changes go to the live website.
First, we find what slows the website down, then we fix the cause. We show the result with speed measurements before and after the work.
We follow the same process for every WordPress update:
We make a fresh backup.
We install the updates on a staging copy of the website.
We check how the website works and fix any problems that appeared after the update.
We install the updates on the live website.
We check the live website again and fix errors if needed.
05
Technical support is paid under a support plan with a fixed number of included hours per month, and we then send a report on the work completed. Individual tasks can be paid for based on a preliminary estimate. We calculate the WordPress maintenance cost for your website after an audit.
06
We have been building WordPress websites since 2015, and it is one of our two main platforms. We know the typical problems and strengths of WordPress and WooCommerce from hands-on work.
We have restored more than 150 websites after hacking. We investigate incidents, remove malicious code and fix the vulnerabilities we find.
We respond to support clients within one hour during business hours. We take critical failures first, including outside business hours if your plan includes this.
We support not only your WordPress website but also hosting, servers, corporate portals, mobile apps and chatbots. One RIVERIT team coordinates work across several areas. We migrate websites and online stores from Bitrix to WordPress and WooCommerce when a project does not need the advanced features of Bitrix.
We assign a manager to your project. You can track tasks and their status in the RIVERIT project management system. We send reports on completed work once a week or once a month.
On average, clients work with us for 6 years. The access credentials, documentation and project backups stay with you.
08
A new plugin version can conflict with other plugins, the theme or custom code. Errors also appear after updating WordPress itself, most often in plugins that their authors no longer update. That is why we update a staging copy of the website first and move the updates to the live website only after testing.
Usually once a month. We check which updates have been released and install all of them using the staging copy process.
Yes. We update WooCommerce and its extensions after testing on a staging copy of the store, support integrations and extend the store with the new features you need.
Yes. We make changes in the page builder, and if the builder slows the website down a lot, we will show you which option makes more sense: optimizing the current website or rebuilding it without the page builder.
Temporarily close the website to visitors, remove the malicious code and fix the vulnerability. We do this work as part of a separate hacked website recovery service, which you can order even without a support plan.
09
WordPress vulnerabilities are most often found in plugins and themes, not in the core. They are closed by updates that come out all the time, and each one needs to be installed and tested. That is why, without regular maintenance, a website becomes less and less secure over time, and an update after a long break takes more time and costs more than a scheduled one.
You can host your WordPress website on RIVERIT secure hosting. Then one team maintains both the website and the server: we carry out updates, backups and work to improve security on both, and when something goes wrong, there is no need to figure out whose side the problem is on.
Signs of a hack include unfamiliar links or pages on the website, visitors being redirected to other websites and a danger warning in the browser or search engine. Updates are useless in this situation: the malicious code stays in place, and the attacker can get back in through the same vulnerability. First, the website needs to be cleaned and the vulnerability closed. There is a service for this, “hacked website recovery”. After recovery, you can hand the website over to us for support.
Support is handled by RIVERIT WordPress developers, the same people who work on WordPress website development. In addition to scheduled maintenance, they extend the WordPress website as new needs arise and carry out speed optimization if pages load slowly. We take over projects by other contractors after an audit. The terms shared by all platforms are on the “website maintenance” page.
Services in this area
Related articles
wp-config.php.htaccessRECOVERY_MODE_EMAILWhat is behind the message “There has been a critical error on this website,” how to get WordPress working again step by step and how to update your website on a maintenance schedule so the error does not come back.
wp_optionswp_postmetaactionscheduler_*Why WooCommerce is slow even with a caching plugin installed: HPOS order storage, autoload in wp_options, the Action Scheduler queue, sessions and the cart. How to find the cause yourself and what to hand over to a developer.
How to migrate an online store from Bitrix to WooCommerce: audit, catalog, customers with their old passwords, order history, a 301 redirect map and a pre-launch checklist.
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