Magento (Adobe Commerce) store support
Technical support for online stores on Magento Open Source and Adobe Commerce: security patches, Magento and module updates, backups, store and domain monitoring, bug fixes, speed optimization, support for integrations with accounting systems, technical SEO and custom development.
What Magento support includes
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What Magento support includes
We set out the list and frequency of scheduled maintenance tasks in the maintenance schedule. We accept requests for fixes and custom development through the RIVERIT project management system. We estimate and agree on work beyond the plan in advance.
Security patches and checks
We track Magento security patch releases, including monthly Adobe fixes. We check whether they apply to the installed version and test them before installation. We regularly check the store for malicious code, known vulnerabilities and errors in security settings and access permissions.
Store and domain monitoring
We monitor the availability of the online store and the domain registration expiry date. We log store failures and identify the causes of downtime.
Bug fixes and custom development
We fix errors in the catalog, cart, checkout and admin panel. We extend functionality and integrations within the hours included in your support plan.
Module compatibility
We check that modules are compatible with the installed versions of Magento, PHP and the store's search service. We test new and updated modules before installing them on the live website. We disable or remove unused modules with your approval.
Performance and database
We check page load speed and how the catalog and search perform. If performance drops, we analyze database queries, caching, catalog reindexing and background jobs. We eliminate the causes of the slowdown we find.
Magento version upgrades
We track the support lifecycle of the installed Magento version and plan the move to a supported version. We check the compatibility of modules and server software, test the upgrade and the core store features and prepare a rollback plan. We agree on the timeline and cost before work begins.
Accounting system integrations
We fix data exchange errors between Magento and accounting systems (ERP). After every patch and Magento update, we check that the integrations work.
Backups
We set up backups of the store files and database on an agreed schedule. We store the copies separately from the main server. Before installing patches, updates and major changes, we create an additional copy.
Technical SEO
We fix errors that prevent search engines from indexing the store: duplicate pages, incorrect canonical URLs and redirects, errors in the sitemap and indexing rules. After updates, we check that the SEO settings are intact.
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How Magento support starts
Preliminary assessment
We review the Magento configuration, installed modules, integrations and server infrastructure. We define the scope of technical support and the terms for getting started.
Setting up support
We agree on the support plan, the number of included hours and the start date. We obtain the necessary access, set up monitoring and define how requests are handled and when scheduled maintenance takes place.
Code and security review
In the first month, we review the code, installed modules and security settings of the store. We compile a list of the issues found, ranked by priority.
Fixing the issues found
We agree on the order of fixes. We resolve issues within the hours included in your support plan and estimate major work separately before it begins.
Ongoing support
We carry out scheduled maintenance and handle requests according to the agreed maintenance schedule. Task status is available in the RIVERIT project management system, and we send reports weekly or monthly.
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Magento support cost
We provide Magento support under a monthly support plan with a fixed number of included hours. After a technical audit, we determine the required scope of work and agree on the terms of service.
We estimate additional hours and major tasks separately, including upgrades to a new Magento version and integration development. We agree on the cost before work begins. Technical support outside business hours is provided if your plan includes it.
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Why RIVERIT
Experience since 2015
We have been developing and supporting IT projects since 2015. Over this time, we have completed 100+ projects. We work with Magento stores under NDA.
Security expertise
We have restored more than 150 websites after hacking. We investigate incidents, remove malicious code and fix the vulnerabilities we find.
Response within one hour
We respond to support clients within one hour during business hours. We take critical failures first, including outside business hours if your plan includes this.
Comprehensive support
We maintain not only Magento stores but also servers, corporate portals, mobile apps and chatbots. One RIVERIT team coordinates work across several areas.
Transparent process
We assign a manager to your project. You can track tasks and their status in the RIVERIT project management system. We send reports on completed work once a week or once a month.
Long-term partnership
On average, clients work with us for 6 years. The access credentials, documentation and project backups stay with you.
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Magento support FAQ
01Which Magento editions do you support?
We support online stores on Magento Open Source and Adobe Commerce. There is no need to move your store — we work with your existing hosting. If needed, we take over server administration or offer hosting with RIVERIT.
02Are Magento updates included in the support plan?
Installing security patches is part of scheduled maintenance. We estimate an upgrade to a new Magento version separately. The cost and timeline depend on the current version, installed extensions, custom development, integrations and server requirements.
03Do you support stores with custom features and multiple storefronts?
Yes. We support stores with custom functionality, third-party extensions, integrations and multiple storefronts. During updates, we check component compatibility and make sure the affected store features work correctly.
04How quickly do you respond to a failure?
We respond to requests within one hour during business hours (Monday–Friday, 9 AM–6 PM). We handle critical failures as a priority. Response outside business hours depends on the selected plan.
05Can we switch to you from another contractor?
Yes. We arrange the handover of the store from your current contractor and obtain the necessary access credentials and technical documentation. We carry out a technical audit of Magento: we check the condition of the store, security, custom development, integrations and the server environment. Based on the audit, we identify existing issues and agree on the necessary work. After that, we set up monitoring and take the store over for technical support.
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About Magento store support
Magento store maintenance
Magento is an ecommerce platform for online stores with complex catalog structures, multiple storefronts and integrations with external systems. It is available in two editions: the free Magento Open Source and the commercial Adobe Commerce.
Magento support requires taking into account how the platform, installed extensions, custom development and server environment interact. A change in one component can affect the others, so updates must be checked for compatibility, and after installation the core store features, including the catalog, cart and checkout, must be tested.
Magento developer without hiring
You do not need a full-time Magento developer on staff to maintain your store. RIVERIT handles day-to-day technical tasks: bug fixes, platform updates, custom development and integration support.
A manager is assigned to your project to accept tasks, agree on timelines and oversee their completion. You get technical support and development as needed, without the cost of keeping a specialist on staff.
Server and hosting for Magento
RIVERIT provides server administration for Magento websites. The server is rented in your name and stays under your control, while we handle maintenance and configuration of the server environment.
You can also host your store on RIVERIT secure hosting with daily backups and DDoS protection.
Store recovery after a hack
If a Magento online store has been hacked, a routine platform update is not enough. The cause of the hack must be identified, malicious code removed, vulnerabilities fixed and the store checked to make sure it works correctly.
We do this work as a separate service: “hacked website recovery”. After recovery, the store can be handed over to RIVERIT for ongoing technical support.
General support terms are described on the “website maintenance” page.
Services in this area
Maintenance and support
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