Maintenance and support

Bitrix24 support, configuration and customization

Q: The portal has become slow. What can be done?

Contact us: we will diagnose the portal and the server, find what slows it down and fix the cause.

Support for self-hosted Bitrix24 on your server or ours: portal updates and backups, server administration, work to improve security and performance, portal configuration to match your company's processes, automation, custom development and integrations.

Discuss a task Projects

What Bitrix24 support includes

Platform updates
Backups
Server administration
Monitoring
Performance
Security and access permissions
Portal audit

2015year founded

100+completed projects

6 yearsaverage length of client relationships

≤1 hoursupport response time during business hours

150+websites restored after hacking

Bitrix24 support and maintenance

After a portal goes live, the business keeps changing: for example, new products, departments or sales channels appear. If the Bitrix24 settings do not change along with the business, the portal stops reflecting how the company actually works, and employees start tracking work in spreadsheets and messaging apps. As part of Bitrix24 support, we maintain the portal and its server, adapt Bitrix24 to new tasks, customize it and monitor how the integrations work.

When you need Bitrix24 support

Bitrix24 support makes sense, for example, if:

the portal runs on your server, but you have no in-house administrator
the portal has not been updated for a long time
the portal is slow or has errors
integrations work intermittently
your company's processes have changed, and the portal needs to be reconfigured or customized

What Bitrix24 support includes

Platform updates

We install updates on a staging copy of the portal and move them to the live portal after testing. If errors appear after an update, we find the cause and fix it.

Backups

We back up the portal regularly and store the copies separately from the server. After a failure, we restore the portal from the last working copy.

Server administration

We configure the server for Bitrix24 requirements and the portal load, monitor free disk space and server resources and analyze logs.

Monitoring

We monitor portal availability and server operation. When a failure occurs, we get an alert, find the cause and get the portal running again.

Performance

If the portal or some of its sections are slow, we find the cause on the server, in the database, in background jobs or in the custom code and fix it.

Security and access permissions

We carry out work to improve the security of the portal and the server. We set up access permissions so that each employee sees and changes only the data they need for their work.

Portal audit

Before support starts, we check how the portal is configured and the condition of the server and custom code. Based on the results, you get a work plan: what needs to be fixed first and what can be done as scheduled work.

What exactly we do

Bitrix24 configuration for your processes

When a new department, product or sales channel appears in the company, the portal needs to be restructured: a new sales pipeline, new fields in client and deal cards and access permissions for new employees. We do this so that the portal matches how the company works now.

Business process automation

If employees spend time on repetitive actions, such as creating tasks manually, reminding others about deadlines or sending documents for approval, we set up Bitrix24 to do this on its own. For this, we use built-in tools: CRM automation rules and triggers, business processes and smart processes. If the built-in tools are not enough, we customize Bitrix24.

Self-hosted Bitrix24 customization

When the standard capabilities are not enough, we customize the portal. We follow the vendor's guidelines: we build custom changes so that updates do not overwrite them and test changes on a copy of the portal first. We rework previous contractors' customizations that get in the way of updates.

Integrations

We connect Bitrix24 to the services your company uses:

website: requests, orders and chat messages go to the CRM;
corporate email and calendars: client correspondence and meetings are visible in the CRM;
accounting systems: data exchange on products, clients, invoices and payments;
banks and payment services: the invoice payment status is shown in the CRM;
shipping carriers and other systems with an API.

We import data into the portal from spreadsheets and other systems. If data stops reaching the portal, we find where the exchange breaks and restore it.

Bitrix24 support cost

Technical support is paid under a support plan with a fixed number of included hours per month, and we then send a report on the work completed. Individual tasks can be paid for based on a preliminary estimate. We calculate the cost after a portal audit.

Discuss a task

Why RIVERIT

Experience since 2015

Since 2015, RIVERIT has been building websites on Bitrix, including websites connected to Bitrix24. Self-hosted Bitrix24 runs on the same platform as Bitrix, so we know from hands-on work how to update it, customize it and configure a server for it.

Security expertise

We have restored more than 150 websites after hacking. We investigate incidents, remove malicious code and fix the vulnerabilities we find.

Response within one hour

We respond to support clients within one hour during business hours. We take critical failures first, including outside business hours if your plan includes this.

Comprehensive support

We support not only your Bitrix24 portal but also its server, the website connected to it, mobile apps and chatbots. One RIVERIT team coordinates work across several areas, so we look for the cause of a problem everywhere at once: on the portal, on the server and in the integrations.

Transparent process

We assign a manager to your project. You can track tasks and their status in the RIVERIT project management system. We send reports on completed work once a week or once a month.

Long-term partnership

On average, clients work with us for 6 years. The access credentials, documentation and project backups stay with you.

Bitrix24 support FAQ

01Do you implement Bitrix24 from scratch?

No. We work with Bitrix24 after implementation: we maintain, configure and customize the self-hosted portal your company already uses.

02Do you work with Bitrix24 Cloud?

No, only with self-hosted Bitrix24 installed on your server or ours.

03Can we hand over a portal that another company configured?

Yes. First, we carry out an audit of the portal and the server, then we suggest a work plan.

04The portal has become slow. What can be done?

05Can Bitrix24 be customized so that updates do not overwrite the changes?

Yes, if the customization follows the vendor's guidelines: your own code has to be kept separate from the system code, and then updates do not overwrite it. This is how we customize portals.

About Bitrix24 support

Self-hosted Bitrix24 support

Unlike the cloud version, with self-hosted Bitrix24 the portal owner is responsible for the server, installing updates and backups. The portal can run on your server or ours. In both cases, we maintain the portal and the server as part of ongoing support, along with portal configuration and customization.

Bitrix24 technical support and configuration

Bitrix24 technical support and configuration solve different problems: the first keeps the portal running reliably, and the second adapts it to your company's processes. As part of ongoing support, we do both and set out the scope of work in the maintenance schedule.

Services in this area