This document describes what information about visitors the river-it.com website receives, why it is needed, where it is stored and how to delete it. The website belongs to the IT company RIVERIT, referred to below as “we”. By using the website and sending a request, you agree to the terms set out below.
Who processes the information
The personal data controller is RIVERIT. We collect only the information we need to contact you, understand the task, prepare an estimate and do the work. Send questions about data processing to info@river-it.com.
What information we receive
You provide information about yourself when you submit a form on the website. The forms have the following fields.
- Name: so that we know how to address you.
- Phone: so that we can call you back or message you.
- Email: so that we can send you a reply, an estimate or documents.
- Message: a description of the task in your own words.
- File: only in the project request form, if you want to attach a technical specification, screenshots or other materials.
Along with the request, the website automatically sends the address of the page it was submitted from and the UTM tags of the link you followed, if there were any. This tells us which service you are interested in and where people learn about us.
If the form is inconvenient for you, you can write directly to info@river-it.com without using the form.
Why we need it
The main purpose is to provide the service you are asking about. Your contact details and the text of the request are needed to contact you, clarify the task, prepare an estimate and then run the project if we start working together. We use the tags and the page address in internal analytics: which pages and sources bring in requests.
We do not send newsletters without your consent, and we do not sell or share contact details from requests with other companies for their marketing.
Where requests are stored
Each request is saved in the website’s admin panel. Only RIVERIT employees who handle requests can open it.
At the same time, the website sends a copy of the request to the company’s private Telegram group so that we see it sooner. Only RIVERIT employees are members of the group. The message passes through the Telegram service, so Telegram’s rules on message storage also apply to this copy.
We keep requests for as long as needed to respond and for further cooperation. If you ask, we will delete your request from the admin panel and the Telegram group sooner.
Cookies and analytics
Cookies are small files that the website saves in your browser. We use two types of them.
Technical cookies are needed for the website to work. They store the language you selected and your analytics consent choice. Without them, the website would ask you on every visit. These files do not contain your name, phone number or email.
Analytics cookies are set by Google Analytics. They give us anonymized statistics: how many people visit the website, which pages they view and from which devices. Google Analytics is turned on only after you give your consent in the cookie banner. If you decline, the analytics code does not load, and the rest of the website works as usual.
You can change your mind at any time: delete the website’s cookies in your browser settings, and the banner will appear again on your next visit. Google Analytics statistics are processed by Google under its own privacy policy.
Your rights
With regard to the information you have provided to us, you have the following rights.
- To find out whether we store your requests and what they contain.
- To receive a copy of this information.
- To correct inaccuracies, for example a phone number that has changed.
- To demand that we delete your requests if cooperation has not started or has already ended.
- To withdraw your consent to analytics cookies.
- To file a complaint with the Ukrainian Parliament Commissioner for Human Rights if you believe your rights have been violated.
To exercise any of these rights, email info@river-it.com from the address you used in your request or include the phone number you gave us. This way, we can make sure that the request was sent by you.
Changes to the policy
We may update this document, for example if a new form or another analytics service appears on the website. The date of the last update is shown at the top of the page. The current version is always published at this address.
Contact
Send questions about this policy and the processing of your information to info@river-it.com. We will reply on business days.