Mobile app maintenance and support
Support for iOS and Android mobile apps after release: we fix bugs based on crash reports, update the app for new OS versions and App Store and Google Play requirements, carry out work to improve speed and security, add new features, publish new versions and support the backend.
What exactly we do
01
Why an app needs support after release
After release, an app runs in an environment that keeps changing. Apple and Google release new versions of iOS and Android and regularly raise App Store and Google Play requirements. Users find bugs that did not show up in testing, and the libraries the app is built on get new versions. That is why mobile app maintenance is ongoing work: bug fixes, updates for new requirements and new features for your business needs.
02
When you need app support
App support makes sense, for example, if:
- the team that built the app has finished working on the project
- the app has not been updated for a long time
- an update does not pass App Store or Google Play review
- the number of crashes has grown after a new version of iOS or Android came out
- users report bugs in reviews, and the App Store or Google Play rating is dropping
- the app needs to grow, but you have no in-house development team
03
What app support includes
Fixing bugs from crash reports
We regularly review crash reports and fix bugs. We agree on the order of fixes with you.
New iOS and Android versions
We test the app on new OS versions and new device models, fix the problems we find and update it for App Store and Google Play requirements.
Library updates
We update the libraries the app is built on and check how it works after the update.
04
What exactly we do
New features and app growth
We add new features and improve the interface based on your tasks, user reviews and analytics data. We estimate tasks in hours. We plan new features separately so that their development does not delay bug fixes.
Speed and security
If the app takes long to start, loads data slowly or lags on low-end smartphones, we find the cause in the app itself or on the server and fix it. We check whether the app stores access keys and user data in plain text and whether data transfer to the server is protected, and we close the vulnerabilities we find.
Publishing to the App Store and Google Play
We prepare a new version for publishing, submit the app for review and address the reviewers' comments. We publish the app under your company's developer account.
Backend and API
If agreed, we also support the backend and API the app works with: we update the software, monitor how they run and fix bugs. You can also hand over the app server to us for administration.
Taking over an app from another contractor
We take over a project from the previous team in four steps:
- 1
We get the source code and access to the repository and developer accounts.
- 2
We check that the app builds from the code we received.
- 3
We audit the app and the backend, describe the risks and suggest a work plan.
- 4
If needed, we release a technical update, then move on to new features.
05
App support cost
Technical support is paid under a support plan with a fixed number of included hours per month, and we then send a report on the work completed. Individual tasks can be paid for based on a preliminary estimate. We calculate the mobile app maintenance cost after an app audit.
06
Why RIVERIT
Experience since 2015
RIVERIT has been in business since 2015. We handle mobile apps at every stage, from development and publishing to the App Store and Google Play to support after release, so we know what to check when we take over someone else's project.
Response within one hour
We respond to support clients within one hour during business hours. We take critical failures first, including outside business hours if your plan includes this.
Comprehensive support
We support not only your mobile app but also its backend and API, servers, websites and chatbots. We work with native apps (Swift for iOS, Kotlin for Android) and cross-platform apps (Flutter, React Native), and with backends and APIs in PHP, Laravel, Python and Django. If the app has errors, we find out ourselves whether the cause is in the app or on the server.
Transparent process
We assign a manager to your project. You can track tasks and their status in the RIVERIT project management system. We send reports on completed work once a week or once a month.
Long-term partnership
On average, clients work with us for 6 years. The access credentials, documentation and project backups stay with you.
07
Mobile app support FAQ
01The app works reliably. Why does it need support?
App Store and Google Play requirements change over time. For example, if an app targets an outdated Android version, new users with a newer version of the system will not be able to install it from Google Play.
02Do you only fix bugs or also develop the app further?
Both. Within the plan hours, we can fix bugs, release updates and add new features.
03Will you take over an app from another team?
Yes. First, we get the source code and access credentials, then we carry out an audit and suggest a work plan.
04Is the backend included in support?
It can be: if agreed, we include the backend and API in the contract.
05How often does an app need to be updated?
It depends on the project, so we agree on the release frequency with you. An unscheduled update may be needed, for example, after a new version of iOS or Android comes out.
08
About mobile app support
Why app support matters for business
Users judge an app by its stability: if it crashes often or does not work on a new OS version, they delete it and leave low ratings. Google Play also takes the crash rate into account and, if it exceeds the acceptable threshold, may show the app to users less often. App maintenance and support after release reduce this risk: as part of mobile app technical support, we review crash reports continuously, not only after users complain.
App support by the development team
Support is handled by RIVERIT developers who build native and cross-platform apps for iOS and Android as part of our “mobile app development” service. We take over apps built by other teams after an audit.
Services in this area
Maintenance and support
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