Maintenance and support
Updates, security, monitoring and project growth
Website development
Stores, corporate websites, B2B, MVPs
Mobile apps
iOS and Android, backend, publishing to the App Store and Google Play
Bots and AI
Telegram bots, Mini Apps, AI assistants
Website security
Audits, DDoS protection, hacked website recovery
Web scraping
Data collection, processing, API and upload to your systems
Not sure what to choose?
Describe your task and we will help you find a solution.
Project categories
All projects100+ Online stores33 Corporate websites16 Migration to WordPress3 Landing pages4 Startups and web services4Online stores · latest
Online storesCorporate websites · latest
Corporate websitesMigration to WordPress · latest
Migration to WordPressLanding pages · latest
Landing pagesStartups and web services · latest
Startups and web servicesDevelopment · latest
DevelopmentMaintenance · latest
Maintenance
wp_optionswp_postmetaactionscheduler_*wp-config.php.htaccessRECOVERY_MODE_EMAILSecurity · latest
Securityphp -vphp8.1memory_limit=-1Servers · latest
ServersBots and AI · latest
Bots and AIWebsite technical support from RIVERIT: CMS and module updates, backups, website and domain monitoring, work to improve security and speed, bug fixes and custom development. We provide ongoing support for websites on WordPress, Bitrix and other CMS, Bitrix24 portals, servers and mobile apps.
Services in this area
01
9 services in this section — each has its own page with the scope of work and cost.
02
Work on a website does not end at launch: CMS and module updates come out, browser and search engine requirements change and the business needs new sections and features. We do this work under a contract, either on an ongoing basis or task by task. We support websites we built ourselves and projects by other contractors on WordPress, Bitrix, other CMS and frameworks.
03
Ongoing support makes sense if:
If your website rarely changes, you do not need a fixed block of hours: you can order scheduled maintenance and individual tasks as needed. We suggest a suitable format after an audit.
Discuss a task04
Website maintenance and administration cover scheduled maintenance and tasks on request. We set out the exact scope of work in the maintenance schedule.
We install updates on a staging copy of the website first. Once we have made sure the copy works without errors, we move the updates to the live website.
We back up the website regularly and store the copies separately from the server: after a failure, the website can be restored from a copy. We monitor website availability and the domain registration expiry date to spot problems in time.
We carry out work to improve website security and regularly check the website for malicious code.
We find what slows the website down and fix the cause. We check the result with measurements before and after.
We fix technical errors that prevent search engines from indexing the website.
We fix bugs, add sections and features and connect external services. We estimate each task in hours before work begins.
Urgent tasks, such as a website outage, go to the front of the queue ahead of scheduled maintenance. Just mention it in your request. If the website has been hacked, it needs to be cleaned and the vulnerability closed: there is a separate service for this, “hacked website recovery”.
05
We update WordPress, the theme and plugins, carry out work to improve security, speed up loading, extend websites with new features and support WooCommerce stores. The scope of work is on the “WordPress website maintenance” page.
We update the platform after testing on a staging copy, support integrations, extend the website with new features and speed up its loading. The full list of work is on the “Bitrix website technical support” page.
Technical support, configuration and customization of self-hosted Bitrix24 on your server or ours: updates, backups, work to improve security, process automation and integrations. Learn more: “Bitrix24 support and customization”.
We fix bugs based on crash reports, release updates for new iOS and Android versions and publish them to the App Store and Google Play, and extend apps and their backend with new features. Learn more: “mobile app support”.
We administer Linux and Windows servers: we set up new servers and migrate projects, install updates, carry out work to improve security, set up backups and monitoring and analyze logs. Learn more: “server administration”.
06
Technical support is paid under a support plan with a fixed number of included hours per month for scheduled maintenance and your tasks. We tailor the plan to each website after a technical audit.
A plan with a fixed number of included hours per month: you choose the amount to match your tasks, and the hours go to scheduled maintenance and your requests. At the end of the month, we send a report on the work completed and the hours spent on it.
If you have only a few tasks, we estimate each one separately and start work once the cost is agreed.
07
Outsourced website maintenance starts with a technical audit. Based on its results, we agree on a work plan and a maintenance schedule.
We get access to the website and the hosting or server, check the technical condition of the website, find errors and vulnerabilities and decide what to fix first.
a work plan by priority
Before making any changes, we save a full copy of the website.
the website can be restored from the copy
We agree on the scope of scheduled maintenance, how tasks are submitted, the response time for requests and the payment terms. We put all of this in the contract.
a contract and a maintenance schedule
First, we fix the critical issues from the audit, then we carry out scheduled maintenance according to the schedule and the tasks you set.
the website is on ongoing support
08
We maintain online stores under the same maintenance schedule as other websites. The difference is the cost of an error: a failure in a store can affect profit and reputation.
09
Since 2015, we have completed 100+ projects, including on WordPress, Bitrix and other CMS. This experience helps us get up to speed on someone else's code quickly and estimate tasks more accurately.
We have restored more than 150 websites after hacking. We investigate incidents, remove malicious code and fix the vulnerabilities we find.
We respond to support clients within one hour during business hours. We take critical failures first, including outside business hours if your plan includes this.
We support websites on WordPress, Bitrix and other CMS, Bitrix24 portals, servers, mobile apps and chatbots. One RIVERIT team coordinates work across several areas, so if a problem affects both the website and the server, we fix it ourselves without other contractors.
We assign a manager to your project. You can track tasks and their status in the RIVERIT project management system. We send reports on completed work once a week or once a month.
On average, clients work with us for 6 years. The access credentials, documentation and project backups stay with you.
Projects from the RIVERIT portfolio that we took over for technical support after launch.
11
Scheduled CMS and module updates tested on a staging copy, backups, website and domain monitoring, work to improve security and speed, technical SEO, bug fixes and custom development. We set out the exact scope of work for your website in the maintenance schedule.
Technical support is paid under a support plan with a fixed number of included hours per month. Individual tasks can be paid for after an estimate. We quote a price after an audit.
Yes. First, we carry out a technical audit and suggest a work plan, and we save a copy of the website before making any changes. If the website is in poor condition, we will tell you honestly which option makes more sense: fixing it or building a new one.
We respond to support clients within one hour during business hours and to everyone else within one business day.
One-time work is a single task: we complete it, hand it over and that is it. With ongoing support, we maintain the website regularly according to the maintenance schedule and know its structure and change history, so tasks get done faster.
Access to the website and the hosting or server. A task list is optional: we can put one together based on the audit.
Most often, clients come to us with websites on WordPress, including WooCommerce stores, and on Bitrix. We also take over support of websites on Joomla, Drupal, OpenCart, PrestaShop, Magento and DataLife Engine, as well as websites and services built on the Laravel and Django frameworks. In addition, we support Bitrix24, mobile apps and servers.
12
A website brings in leads and sales as long as it runs without errors and stays up to date. Regular website technical support and ongoing support reduce the risk of downtime caused by a vulnerability or outdated software and let you develop the website for your business needs without looking for a contractor for every task.
You can outsource the support of your company website, for example a corporate website, an online store or a portal, instead of keeping a developer on staff. This format pays off when tasks come up unevenly: you pay for a block of hours that matches your workload, not for an employee's full working day.
Monthly website maintenance costs vary because websites need different amounts of work. The scope depends, for example, on the platform, the technical condition of the website and the number of tasks you set.
The plan hours can go to more than maintenance. When the business needs new sections or features, we extend the website. When pages load slowly, we find the cause and carry out speed optimization.
The main reason is hacking. CMS and extension updates close vulnerabilities that attackers already know about, and a website without updates becomes an easy target. Besides, the longer a website goes without updates, the bigger the version gap and the more expensive the update.
All access credentials, for example to the hosting, the domain and the website, should belong to your company, and ideally you should manage them yourself: grant access to the contractor and revoke it if needed. Then a new contractor can take over the website even if the previous one stopped responding.
To order website support, send a request using the form on this page and briefly describe the website and the tasks. From there, we follow the steps described above: technical audit, backup, maintenance schedule, support and growth.
We offer security audits and DDoS protection setup as part of our “website security” area.
Related articles
PHP 8.2 support ends on December 31, 2026, and PHP 8.1 has received no updates since January. What this means for a WordPress website and how to move to PHP 8.3 without downtime.
Has your developer disappeared, or are you changing contractors? How to check who owns the domain and hosting, get your access back without the developer and hand the website over for support.
13Contact
Describe your project or a problem with your website. We will contact you during business hours, clarify the details and prepare a proposal with stages, timeline and cost.
Mon–Fri 9 AM–6 PM
Request a call
Leave your number — we will call you back during business hours: Mon–Fri 9 AM–6 PM.
Mon–Fri 9 AM–6 PM
Discuss a project
Tell us about your task — we will estimate the timeline and quote the cost after the brief.
Request sent
Thank you! We will contact you during business hours: Mon–Fri 9 AM–6 PM.