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Bots and AIWe help restore websites after a hack, a malicious code infection or unauthorized interference. We remove malicious code from the website, restore damaged components and close any ways back in that we find. We work with websites on popular CMS and custom-built websites, including those built by other contractors.
Signs of a hacked or infected website
01
A hack can show up as malicious redirects, unfamiliar pages, changed settings, security warnings and website malfunctions. These are the main signs to watch for:
When visitors open pages, they are redirected to phishing, scam or advertising sites without the owner's consent. Redirects can happen selectively, for example only when visitors come from a search engine or use a mobile device.
When someone tries to open the website, the browser may show a malware or phishing warning. Google may show warnings in search results. The website owner may also receive a notice about detected threats in Google Search Console.
Unknown pages, advertising links or posts appear on the website without the owner's permission. The content of existing pages may also change or look different to the administrator and to visitors.
The content management system has unfamiliar accounts with elevated privileges, changed access settings or unknown modules. Sometimes the owner loses access to the admin panel.
The hosting provider reports detected malicious files, suspicious processes or spam sending. In some cases, the website or outgoing email is restricted.
Pages start loading slowly, errors appear or server resource usage rises unexpectedly. These symptoms can accompany an infection, but they also occur with ordinary technical faults.
Any of these signs is a reason to check the website. At the same time, the absence of visible changes does not rule out a hidden infection or unauthorized access.
02
If your website has been hacked, it is important not only to remove the malicious code but also to prevent further damage. Hasty changes can destroy the data needed to find out how the hack happened, and restoring from a backup too early can bring the infection back.
If the website redirects visitors to scam sites, spreads malicious code or performs suspicious actions, this activity needs to be stopped. Depending on the situation, you can temporarily close public access, disable the affected functions or isolate the website. A simple maintenance page does not always stop malicious processes on the server.
Before removing the malicious code and restoring the website from a backup, we recommend saving the current state of the files, the database and the available server logs. This information may be needed to determine the extent of the hack, find the source of the infection and identify the changes made by the attackers. Deleting files and restoring from a backup without prior analysis can make the investigation harder and leave the cause of the hack in place.
Check access to the hosting control panel, the CMS, FTP/SFTP, SSH and other related systems. If you suspect they are compromised, change the relevant passwords, revoke unknown sessions and access keys and turn on two-factor authentication where it is supported. Change credentials from a trusted device. If the attacker has kept access through malicious code or a vulnerability, changing passwords alone will not be enough.
If the hosting provider has reported an infection, blocked the website or detected suspicious activity, find out the reason for the restrictions and ask for any available information about the incident. The provider can help preserve logs, limit malicious activity or provide backups. Do not expect the hosting provider to carry out a full investigation and recovery on its own, since the extent of such help depends on the terms of service.
Tell us when you noticed the problem, what symptoms you see and what has already been done. Hosting notices, Google Search Console messages, examples of suspicious URLs and information about recent changes to the website are all useful. Share access for the work through an agreed secure channel. After an initial assessment, we can define the scope of recovery and the measures needed to deal with the consequences of the hack.
The main goal at this stage is to stop the malicious activity, keep important data and set up the conditions for recovery. Finding and removing the infection, closing the ways in that we find and checking that everything works are the next stages of work.
03
We carry out a full website malware cleanup: we identify the effects of the infection, remove the malicious code, restore damaged components and close the unauthorized ways in that we find. After the recovery, we check that the website works. The scope of work depends on the nature of the infection and the condition of the project.
We analyze the files, database, settings and available server logs. We identify malicious changes, unknown accounts and possible ways in. We establish which components were affected by the hack.
We find and remove web shells, backdoors, unknown scripts and malicious injections. We replace infected system files with original files of the matching versions and clean custom code while keeping it working.
We remove malicious scripts, spam links and injected records and fix unauthorized changes to website settings and content. During the cleanup, we take into account the database structure and the specifics of the project so as not to affect information unrelated to the hack.
We remove the persistence mechanisms left by attackers that we find and check administrator accounts, scheduled tasks and access settings. If needed, we update vulnerable components and fix the configuration.
We restore damaged or deleted files from available backups and fix errors caused by the hack. We check that pages open and that the admin panel and the main functions of the website work.
We recheck the previously found signs of infection and the fixes made and test the main functions of the website. We give you information about the issues found, the work done and the remaining risks.
If the hack has affected other websites on the same hosting or server, they may need additional checks and cleanup.
04
A backup can significantly speed up the recovery of a hacked website, especially if attackers have damaged or deleted files and data. However, restoring from a backup does not always solve the problem: the copy may have been made after the infection and contain malicious code.
Before restoring, we check the available backups and choose a suitable version based on the signs of the hack we have found. We assess which changes and data appeared after the backup was made so they are not lost unnecessarily.
Depending on the condition of the website, we restore it completely or use the backup to bring back individual files and data. If there is no usable backup, we work with the current state of the website.
After restoring, we check the website for signs of infection and close any ways back in that we find. Without these measures, the restored website can be hacked again.
05
After the malicious code is removed, a website may stay on blocklists of unsafe websites, lose search traffic or face restrictions from the hosting provider and email services. We deal with the consequences of the hack that remain after the technical recovery of the website.
We check the domain status in Google Safe Browsing, Google Search Console and the antivirus services that reported the threat. Once the infection is confirmed as removed, we submit requests for a review and for removal of the website from blocklists of unsafe websites.
We find the URLs created by attackers that have appeared in search results. We check that the deleted pages return the correct HTTP status codes and, if needed, use Google Search Console to hide them temporarily. We track the removal of spam pages from the index and check for any search spam penalties.
If the hosting provider has suspended the website because of an infection or suspicious activity, we find out the reason for the block and the requirements for lifting it. We give the provider's support team information about the threats that have been removed and follow up on the request to restore access.
If outgoing email is blocked or messages are rejected en masse, we check the mail queue, the provider's restrictions and whether the domain or IP address is on email blocklists. Once the malicious sending has stopped, we fix the issues found and, if needed, submit delisting requests.
Removing warnings, delisting from blocklists and restoring search visibility depend on checks and decisions by third-party services. That is why these procedures may take a different amount of time than the technical recovery of the website.
This work is not included in the basic website recovery service and is done on separate request. Its cost is set after assessing the situation.
06
The cost depends on the extent of the infection, the condition of the website, the CMS in use and the scope of work needed. After an initial assessment of the problem, we define the scope of work and agree on the cost before recovery begins.
The timeline depends on how complex the infection is, the size of the files and database, the condition of the backups and the availability of the server. After diagnostics, we give an estimated timeline. Recovering large or reinfected projects may take additional time.
Yes. If you cannot log in to the admin panel after a hack, restoring access to it is part of the website recovery work. After removing the malicious code, we check that the website works correctly not only for visitors but also in the admin panel.
Yes, in many cases the website can be restored from its current files and database. Whether a full recovery is possible depends on what data survived the hack. If some information has been permanently deleted, its recovery cannot be guaranteed.
Yes, if unknown vulnerabilities, compromised access or insecure components remain. As part of the recovery, we close the ways in that we find, but future attacks cannot be ruled out completely. Regular updates, backups and security monitoring are needed to reduce the risks.
Yes. We work with websites on popular CMS and custom solutions, regardless of who built them. We determine whether recovery is possible and what work it requires after reviewing the technical condition of the project.
07
If your website has been hacked, infected with malicious code or stopped working after an attack, contact RIVERIT. We will study the situation, assess the scope of work needed and suggest a recovery solution.
We will contact you, clarify the details and agree on the next steps.
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